Return & Refund Policy
At Zaot, we strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully before placing an order.
The products would be delivered to the customer’s within 4 to 6 days .
The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days .
The refunded amount would be credited to the customer’s bank account within 3 to 4 days .
🔁 Return Policy
- Returns are accepted only for damaged, defective, or incorrect products.
- Customers must report any issues within 48 hours of receiving the product, along with clear photos or video proof.
- To request a return, please contact our support team via email or WhatsApp with your order ID and issue details.
- Once verified, we will arrange a pickup or guide you through the return process.
💸 Refund Policy
- Refunds are issued only if the product is unavailable for replacement or in case of cancellation before shipping.
- Once your return is approved and the product is received back in its original condition, refunds will be processed within 7 working days to your original payment method.
- Shipping charges are non-refundable if the return is due to customer error.
🚫 Non-Returnable Items
- Products damaged due to misuse, mishandling, or used items will not be eligible for return or refund.
- We do not accept returns for reasons like change of mind, size misjudgment, or dislike of color/style.
Note: As we offer only prepaid orders, kindly ensure your order details are correct before placing it. For any issues, reach out to our support promptly — we’re here to help!